RETURNS & EXCHANGES

You have the right to cancel or return the products until 14 days after delivery without any need to give reasons.
The right of withdrawal does not apply to custom made or personalized goods.

If you want to use the right of withdrawal please contact us through store@ellentruijen.com with a detailed description of the products you want to cancel/return
and your order number. We will get back to you within 3 business days.

In case of withdrawal, you will receive a refund, which will include the shipping costs. Shipping costs for sending items back are at your own expense.

You have to return the products within 14 days of the date on which we are notified of the decision to withdraw from the contract. When returning postage,
we suggest you insure the package and purchase tracking services for your protection. Save the shipping receipt for your records.
Only goods received by ellen:truijen can be processed and ellen:truijen is not responsible for any damage, theft or loss.

Once the products are received, we will ensure they are in good condition and refund the applicable amount via the same payment method used in the purchase.
We will only accept returns, which are not worn (other than to try the item on), washed or damaged, and with all labels or tags attached.
Once the condition of the returned goods has been inspected, you will be notified by e-mail.

The money will be refunded as soon as possible and at the latest within 14 days of receiving your notice of withdrawal, provided we have received the items
or evidence of you having sent back the products.

All exchanges are subject to availability. Faulty items will be exchanged to the same type of product in the same size, subject to availability.