TERMS & CONDITIONS

 

Applicability

These Terms & Conditions shall apply on all offers, orders and agreements done by Created By B.V. / ellen:truijen (hereafter ellen:truijen).
No agreement can be created without your agreement of these terms & conditions. The acceptance of an offer or placing an order at ellen:truijen
implies that the applicability of these conditions is accepted.
Exceptions from these conditions can only be made in writing by ellen:truijen, in which case the other provisions shall remain in force.

 

Our details

The following conditions regulate the sale of products featured on this site by the company:

Created by B.V. / ellen:truijen
Frankenstraat 195-197
6224 GP Maastricht
Netherlands
Phone: 0031 (0) 43 3611343
Email: info@ellentruijen.com

Chamber of Commerce: 54836573
VAT number: NL851459146 B01

 

Orders

Each product on the site features the following details:
– name of the product,
– photo of the product,
– description of the product,
– available colour(s) *
– price

* The colours on your screen can be different than the original product. This will depend on the settings of your computer.
We will do our very best to show the right colors in our online store.

Similarly, ellen:truijen makes every effort to ensure that the informative on the website is complete, accurate end correct.
In the event of any error, ellen:truijen will proceed to correct it immediately.

To shop online at ellen:truijen you easily click on the black ‘add to shopping bag’ button to add an item to your shopping bag.
In the right corner of your screen, the shopping bag will be visible and you can click on it at any time to view your shopping bag
and proceed to the payment page.

To proceed with the purchase your personal details will be required and will be included on our database in order to process
the order and simplify future purchases. The personal information will be treated in accordance with our privacy policy.
The personal information must be as accurate as possible to avoid any confusion.

All orders are subject to acceptance by us. ellen:truijen has the right to cancel or refuse to accept a confirmed order on the following grounds:

– in the event of a technical and/or typing error in the process or other details of products contained on the website when the order was placed,
– due to a lack of availability,
– when there are reasons to indicate that the user is a minor,
– when there are reasons to indicate that the orders are for resale purposes,
– if ellen:truijen was unable to deliver the product(s) to the address provided.

If an order is cancelled or not accepted, ellen:truijen will inform you at the earliest opportunity. If we already have receive payment for such order,
ellen:truijen will refund the applicable amount.

 

Prices and Payment

All prices are in euros including VAT (where applicable) at the current rates and excluding shipping costs.
Shipping costs will be added to your order and depend on your destination country.

After placing an order, an automatically generated confirmation email will be send with the total costs, including shipping.

For deliveries outside the Netherlands you may have to pay import duty, formal customs entry fees or local sales taxes.
These fees/taxes are your responsibility and must be paid by you. Unfortunately we have no control over these fees.
We cannot tell you what the costs would be as custom polities, import duties and sale taxes vary widely form country to country.

Also, we will not refund any import duties and/or local sales taxes that your order may have incurred for returned items.

In addition some countries have import restrictions on certain products or materials. You are responsible for determining if there are
any restrictions on the delivery of our products to your destination.

ellen:truijen accepts payment by credit card (VISA, MasterCard), PayPal, IDEAL (Netherlands) and bank transfer. Payments are settled by Mollie.

 

Delivery and Shipping

After we received the order ellen:truijen will send a confirmation email and a tracking number as soon as the order has been shipped.

We ask for a standard processing time of up to 3 business days (not including weekends or public holidays) from the time the order is placed and paid.

Delivery time starts as soon as ellen:truijen has received your payment and processed the order. The order will be shipped to the address indicated
on the order confirmation. All orders are shipped with DPD or PostNL. We do not offer express shipping.

Thought we aim to deliver within the communicated time frame, delivery may take longer due to unexpected events.

If you reject a delivery or if an order due to erroneous addressing cannot be delivered, the customer is responsible for any costs made.

Shipping of an order in parts is permitted.

 

Withdrawal of order and return policy

You have the right to cancel or return the products until 14 days after delivery without any need to give reasons.
The right of withdrawal does not apply to custom made or personalized goods.

If you want to use the right of withdrawal please contact us through store@ellentruijen.com with a detailed description
of the products you want to cancel/return and your order number. We will get back to you within 3 business days.

In case of withdrawal, you will receive a refund, which will include the shipping costs.
Shipping costs for sending items back are at your own expense.

You have to return the products within 14 days of the date on which we are notified of the decision to withdraw from the contract.
When returning postage, we suggest you insure the package and purchase tracking services for your protection.
Save the shipping receipt for your records.
Only goods received by ellen:truijen can be processed and ellen:truijen is not responsible for any damage, theft or loss.

Once the products are received, we will ensure they are in good condition and refund the applicable amount via
the same payment method used in the purchase. We will only accept returns, which are not worn (other than to try the item on),
washed or damaged, and with all labels or tags attached.
Once the condition of the returned goods has been inspected, you will be notified by e-mail.

The money will be refunded as soon as possible and at the latest within 14 days of receiving your notice of withdrawal,
provided we have received the items or evidence of you having sent back the products.

All exchanges are subject to availability.
Faulty items will be exchanged to the same type of product in the same size, subject to availability.

 

General indemnity

You agree to be fully responsible for and indemnify us fully from and against all claims, liability, damages, losses, costs
and expenses suffered by us and arising out of any breach of these terms of conditions by you or any other liability arising out of
your use of this website or the use of another person accessing the website using your computer or account number and/or password.

 

Liability

Any liability of ellen:truijen, its staff and the products of ellen:truijen for all damages of any kind, directly or indirectly,
including loss of profits, consequential damage to movable or immovable property or to any person, is specifically excluded.

ellen:truijen cannot be held liable for damage caused by the implementation of the agreement by third parties.

ellen:truijen assumes no liability for any damage arising from the use of the products of ellen:truijen.

Any liability of ellen:truijen towards the customer cannot in any case exceed the invoiced amount that the customer
under the agreement relating to ellen:truijen is due.

For misunderstandings, mutilations, delays or not properly conveyed orders and notices as a result of the use of the Internet
or any other means of communication in the communication between the customer and ellen:truijen, or between ellen:truijen and third parties,
as it relates to the relationship between the customer and ellen:truijen, ellen:truijen is not liable, unless and where there might be proof of intent
or gross negliegence of ellen:truijen.

ellen:truijen may provide you with links and references to other sites, but we are not responsible for the content of those sites
and shall not be liable for any damages or injury arising from that content.

 

Force Majeure

In case of force majeure, ellen:truijen has the right to suspend or terminate the contract between the customer and ellen:truijen,
without judicial intervention.

Force majeure means any deficiency that cannot be blamed on ellen:truijen, because it is not due to its fault.
Neither under Dutch law, nor based on generally accepted practice.

 

Privacy

Personal information will be saved and handled with care, will never be disclosed to third parties and will only be used for the delivery of your order.
ellen:truijen does not receive or store any credit card information on its computers and websites.

ellen:truijen uses Secure Socket Layers (SSL), to safeguard your information. SSL is a standard security technology for establishing an
encrypted and secure link between our website and your browser.

ellen:truijen website uses cookies. Cookies are used to help us gather general information and save user defined preferences.
This helps us to enhance and personalize your shopping experience on our website. You can delete saved cookies from your browsing history
at any time or set your computer to disable cookies. Unless you have adjusted your settings to refuse cookies,
our system will use cookies when you are browsing and shopping on our website.

 

Miscellaneous

When ellen:truijen, over a shorter or longer period of time, whether or not implied, applies the conditions less strict,
this does not exclude stricter compliance with these conditions on a later date.

If one or more of the articles of these conditions or any other agreement with ellen:truijen is contrary to any applicable legal provision,
the article is skipped and will be replaced by ellen:truijen by a new legally permissible comparable provision.

This site is controlled and operated by ellen:truijen. ellen:truijen reserves the right to make changes to the information on this site
and the services described therein, at anytime without notice.

This website and all its sub domains are intellectual property of created by bv / ellen:truijen.
Nothing may be copied or used without permission of ellen:truijen.

 

Severability

If any part of these conditions is not allowed or found to be ineffective by any court, the other terms shall continue to apply.

 

Applicable law and jurisdiction

On all rights, obligations, offers, orders and agreements to which these terms & conditions apply,
as well as these terms & conditions, only Dutch law applies.

All disputes between parties will only be submitted to the competent court in Limburg in the Netherlands.