CAREGUIDE

We create timeless pieces that are designed and made to last. This is what we advise on how to treat your beloved companions.

  • Spray your bag and shoes with a natural spray for leather.
  • Wipe regularly with a soft, dry cloth.
  • Avoid putting leather items (behind glass) in direct sunlight and humid places.
  • Please be careful with unwashed denim and darker colored materials especially with light colored leather.
  • In case of accidental scratches, reduce them by massaging the skin gently.
  • Store your bag and shoes in the dust bag(s) which you can find inside of your bag or shoe box.
  • We prefer to put the shoulder straps in the bag if you store it in the dust bag.
ellen:truijen products are designed and made to be used on a daily base and to age beautifully in an effortless way. Nevertheless, just as yourself, your bag(s) and shoes will sparkle more if you treat them well. If you are caught in a cloudburst and you and your bag or shoes are drenched, please make sure you end up dry as soon as possible but let your leather items dry slowly in a dry warm room. Preferable with some paper and/or a shoe block in your shoes to keep them in shape.

Most of our shoes have leather soles because we love the sound and looks. If you live in a climate with rain and snow on a regular base the sole might be slippery. In this case we advise you to protect the bottom of the shoe with a 1-2 mm rubber sole.

If you wear shoes with zippers it is better to zip all the way down and all the way up at all times. This prevents the zipper to get stuck or break because of the strain that appears on the zipper if you zip it halfway up or down.  

PATCH-UP SERVICE BAGS
We believe our bags are getting more beautiful by aging and wearing and noticed some of you are getting more and more attached to a bag. That’s why we came up with our so-called patch-up service. The beautiful worn leather stays, but your bag gets a new zipper and fresh new cotton inner lining. Perfect for bags with a broken zipper, spilled coffee or pen marks inside. If you would like to use this service, please send an email to 
store@ellentruijen.com. The costs for the patch-up service are 45,00 euros, excluding shipping. Patch-up service takes up to 4-6 weeks after we received the bag.


Leather is like a person's skin that must be nourished with care so it will be able to age in a natural and beautiful way. Feed the leather when you think it needs attention, but always with a subtle dose of cream or spray.

CASHMERE
Shoes Brush and polish with a regular shoe polish Bags We recommend not to use shoe polish as it might stain on your clothes. For bags this leather type ages beautifully completely 'au naturel'.

LAUNDER
Shoes and bags. If you feel like treating the leather please brush and polish with a neutral and colorless cream. Please keep in mind that is you use cream on this leather quality, the skin tone will get a little darker.

SUEDE   
Shoes and bags Spray on a regular base with a neutral dirt and moist repellant spray. Make sure to first clean the item with a dry soft cloth. For removing stains please use a suede brush.

GREASE           
Shoes and bags Spray on a regular base with a neutral dirt and moist repellant spray. Make sure to first clean the item with a dry soft cloth. For removing stains please use a suede brush.

LAC
Shoes and bags Use a damp cloth to carefully clean all items in lac. Do not spray or use shoe polish.

SATIN
Shoes and bags. Spray on a regular base with a neutral dirt and moist repellant spray. Make sure to first clean the item with a dry soft cloth.

NUBUCK
Shoes and bags Spray on a regular base with a neutral dirt and moist repellant spray. Make sure to first clean the item with a dry soft cloth. Then brush lightly with a suede brush.


If you have further questions, please do not hesitate to send us an email at
store@ellentruijen.com.