We will prepare your order with the utmost care and will pack it personally.
Shipping costs to the preferred destination are calculated in the shopping bag.

After we received your order we send a confirmation email. When you receive this email, we have received your order in good order.
You will receive a tracking number as soon as your order has been shipped.

We ask for a standard processing time of up to 3 business days (not including weekends or public holidays) from the time the order is placed and paid.

Delivery time starts as soon as ellen:truijen has received your payment and processed the order. The order will be shipped to the address indicated on the order confirmation.
All orders are shipped with DPD or PostNL. We do not offer express shipping.

Please note that some shipments may experience delays due to the customs clearance process, which are outside of our control.
Also, deliveries may sometimes take a bit longer depending on your local postal service or the high number of orders at ellen:truijen.