We can imagine that you cannot wait for your purchase to arrive on your doorstep!
Please follow this link to read our shipping terms and remember,
we treat all orders with our utmost care and love
to be sent to you as soon as is within our reach.
RETURNS & EXCHANGE
You have the right to cancel or return the products until 14 days after
delivery without any need to give reasons. The right of withdrawal does
not apply to custom made or personalized goods. In case of withdrawal,
you will receive a refund, which will include the shipping costs.
Shipping costs for sending items back are at your own expense
Only goods received by ellen:truijen can be processed and ellen:truijen
is not responsible for any damage, theft or loss. If you would like to return
or exchange one or more items, please follow all steps mentioned
and read all return requirements carefully.
We believe our bags are getting more beautiful by aging and
wearing and noticed some of you are getting more and more attached
to a bag. That's why we came up with our so-called patch-up service.
The beautiful worn leather stays, but your bag gets a new zipper and fresh new
cotton inner lining. Perfect for bags with a broken zipper, spilled coffee
or pen marks inside. On our care guide page you can find more information
how to treat your shoes and bags for a durable lifespan.
Please follow the link for our complete careguide.
For any questions regarding your order: email@example.com
Available on weekdays from 9am - 5pm (CET)
Free delivery on orders above 300 euro in
The Netherlands and Belgium
ellen:truijen produces only in Europe
and our own studio in Maastricht