We will prepare your order with the utmost care and will pack it personally.
Shipping costs to the preferred destination are calculated in the shopping bag.

ellen:truijen offers free standard delivery for orders above 300 euro for the
Netherlands and Belgium. All orders are shipped with DPD or PostNL.

We do not offer express shipping.

You will receive a tracking number as soon as your order has been shipped.

Your order will be shipped out as soon as possible after we receive a verified
payment. A confirmation email will be sent to you.

Please allow us 2 to 4 business days within EU and 5 to10 days outside EU
to let you receive your package.

Delivery times are estimated and provided as guidelines only. The order will be sent
to the address indicated on the order confirmation. When placing your order please
ensure that the billing and shipping details are correct to prevent delays.

Please note that if you are shopping from a non-EU country, local import charges
(customs duty and taxes) may occur depending on your region or country.

Some shipments may experience delays due to the customs clearance process,
which are outside of our control. Also, deliveries may sometimes take a bit longer
depending on your local postal service or the high number of orders at ellen:truijen.

ellen:truijen cannot be held responsible for any late delivery or loss of orders due to
circumstances beyond our control.

If you have further questions regarding the shipping of your order,
feel free to send us an email at: