These Terms & Conditions shall apply on all offers, orders and agreements done by Created By B.V. / ellen:truijen (hereafter ellen:truijen). No agreement can be created without your agreement of these terms & conditions. The acceptance of an offer or placing an order at ellen:truijen implies that the applicability of these conditions is accepted. Exceptions from these conditions can only be made in writing by ellen:truijen, in which case the other provisions shall remain in force.

The following conditions regulate the sale of products featured on this site by the company:

 Created by B.V. / ellen:truijen
Frankenstraat 195
6224 GP Maastricht

Ph +31 (0) 43 3611343
Chamber of Commerce 54836573
VAT number NL851459146 B01 

Each product on the site features the following details:
– name of the product,
– photo of the product,
– description of the product,
– available color(s) *
– price *

The colors on your screen can be different than the original product.
This will depend on the settings of your computer. We will do our very best to show the right colors in our online store. Similarly, ellen:truijen makes every effort to ensure that the informative on the website is complete, accurate end correct. In the event of any error, ellen:truijen will proceed to correct it immediately. To shop online at ellen:truijen you easily click on the black ‘add to shopping cart’ button to add an item to your shopping bag. In the right corner of your screen, the shopping bag will be visible and you can click on it at any time to view your shopping bag and proceed to the payment page. To proceed with the purchase your personal details will be required and will be included on our database in order to process the order and simplify future purchases. The personal information will be treated in accordance with our privacy policy. The personal information must be as accurate as possible to avoid any confusion.

All orders are subject to acceptance by us. ellen:truijen has the right to cancel or refuse to accept a confirmed order on the following grounds:
– in the event of a technical and/or typing error in the process or other details of products contained on the website when the order was placed,
– due to a lack of availability,
– when there are reasons to indicate that the user is a minor,
– when there are reasons to indicate that the orders are for resale purposes,
– if ellen:truijen was unable to deliver the product(s) to the address provided.

If an order is cancelled or not accepted, ellen:truijen will inform you at the earliest opportunity. If we already have received payment for such order, ellen:truijen will refund the applicable amount. 

All prices are in euros including VAT (where applicable) at the current rates and excluding shipping costs. Shipping costs will be added to your order and depend on your destination country. After placing an order, an automatically generated confirmation email will be sent with the total costs, including shipping. For deliveries outside the Netherlands, you may have to pay import duty, formal customs entry fees or local sales taxes. These fees/taxes are your responsibility and must be paid by you. Unfortunately, we have no control over these fees. We cannot tell you what the costs would be as custom polities, import duties and sale taxes vary widely from country to country. Also, we will not refund any import duties and/or local sales taxes that your order may have incurred for returned items. In addition, some countries have import restrictions on certain products or materials. You are responsible for determining if there are any restrictions on the delivery of our products to your destination. ellen:truijen accepts payment by credit card (VISA, MasterCard), PayPal, IDEAL (Netherlands) and bank transfer. Payments are settled by Mollie.

After we received the order ellen:truijen will send a confirmation email and a tracking number as soon as the order has been shipped. We ask for a standard processing time of up to 3 business days (not including weekends or public holidays) from the time the order is placed and paid. Delivery time starts as soon as ellen:truijen has received your payment and processed the order. The order will be shipped to the address indicated on the order confirmation. All orders are shipped with DPD or PostNL. We do not offer express shipping. Though we aim to deliver within the communicated time frame, delivery may take longer due to unexpected events. If you reject a delivery or if an order due to erroneous addressing cannot be delivered, the customer is responsible for any costs made. Shipping of an order in parts is permitted.

RETURNS & EXCHANGES You have the right to cancel or return the products until 14 days after delivery without any need to give reasons. The right of withdrawal does not apply to custom made or personalized goods. In case of withdrawal, you will receive a refund, which will include the shipping costs. Shipping costs for sending items back are at your own expense.Only goods received by ellen:truijen can be processed and ellen:truijen is not responsible for any damage, theft or loss. If you would like to return or exchange one or more items, please follow all steps mentioned below and read all return requirements carefully.
1. Fill in the return form included with your order or you can download it here.
2. Pack your order and the return from in the original shipping box or equivalent. Make sure all products are exactly as you received them, including tag, box and dust bag(s). Please read all requirements below thoroughly.
3. Close the box and tape securely.
4. We advise you to insure the package with tracking service for you protection. Save the shipping receipt for your records.
5. Return address is mentioned on the return form.

Once we have received your return in good order, your refund will be credited to the same payment method from which the order was originally paid. Please allow up to 7 business days. We handle returns during business hours 9am - 6pm CET. A deduction can be made if the value of the goods has been reduced as a result of you handling the goods (including shoe box and/or dust bag).

* For all returns outside the European Union, please note that it is your responsibility to notify your local authorities about the return, reliving you of any duties or taxes for the item(s) you do not wish to keep.

If you would like to exchange an item for another size or color, please return the original item and place a new order on our site. You will be refunded for the original item in accordance with our usual returns policy. If you have further questions, don't hesitate to contact us at store@ellentruijen.com so we can help you in the best possible way. All exchanges are subject to availability. Faulty items will be exchanged to the same type of product in the same size, subject to availability.


  • Items must be returned to us in perfect condition accompanied by the return information label.
  • Make sure all products are exactly as you received them, with tag and seal still attached.
  • All shoes must be tried on a carpeted surface until you have decided to keep them.
  • Shoes should be returned in their original, undamaged shoe box as this is considered part of the product.
  • Please make sure to return the shoes and shoe box inside another solid carton box to not damage the original packaging.
  • We advise you to insure the package with tracking service for you protection. Save the shipping receipt for your records.

If an item received is classified as faulty and was received damaged, you must contact us within 7 days of receipt. If items have a manufacturing fault that occurred within a 12-month time frame after purchase, please contact us immediately.

You agree to be fully responsible for and indemnify us fully from and against all claims, liability, damages, losses, costs and expenses suffered by us and arising out of any breach of these terms of conditions by you or any other liability arising out of your use of this website or the use of another person accessing the website using your computer or account number and/or password.

Any liability of ellen:truijen, its staff and the products of ellen:truijen for all damages of any kind, directly or indirectly, including loss of profits, consequential damage to movable or immovable property or to any person, is specifically excluded. ellen:truijen cannot be held liable for damage caused by the implementation of the agreement by third parties. ellen:truijen assumes no liability for any damage arising from the use of the products of ellen:truijen. Any liability of ellen:truijen towards the customer cannot in any case exceed the invoiced amount that the customer under the agreement relating to ellen:truijen is due. For misunderstandings, mutilations, delays or not properly conveyed orders and notices as a result of the use of the Internet or any other means of communication in the communication between the customer and ellen:truijen, or between ellen:truijen and third parties, as it relates to the relationship between the customer and ellen:truijen, ellen:truijen is not liable, unless and where there might be proof of intent or gross negliegence of ellen:truijen. ellen:truijen may provide you with links and references to other sites, but we are not responsible for the content of those sites and shall not be liable for any damages or injury arising from that content.

In case of force majeure, ellen:truijen has the right to suspend or terminate the contract between the customer and ellen:truijen, without judicial intervention. Force majeure means any deficiency that cannot be blamed on ellen:truijen, because it is not due to its fault. Neither under Dutch law, nor based on generally accepted practice.

Personal information will be saved and handled with care, will never be disclosed to third parties and will only be used for the delivery of your order. ellen:truijen does not receive or store any credit card information on its computers and websites. ellen:truijen uses Secure Socket Layers (SSL), to safeguard your information. SSL is a standard security technology for establishing an encrypted and secure link between our website and your browser. ellen:truijen website uses cookies. Cookies are used to help us gather general information and save user defined preferences. This helps us to enhance and personalize your shopping experience on our website. You can delete saved cookies from your browsing history at any time or set your computer to disable cookies. Unless you have adjusted your settings to refuse cookies, our system will use cookies when you are browsing and shopping on our website.

When ellen:truijen, over a shorter or longer period of time, whether or not implied, applies the conditions less strict, this does not exclude stricter compliance with these conditions on a later date. If one or more of the articles of these conditions or any other agreement with ellen:truijen is contrary to any applicable legal provision, the article is skipped and will be replaced by ellen:truijen by a new legally permissible comparable provision. This site is controlled and operated by ellen:truijen.
ellen:truijen reserves the right to make changes to the information on this site and the services described therein, at any time without notice. This website and all its sub domains are intellectual property of created by bv / ellen:truijen. Nothing may be copied or used without permission of ellen:truijen.

If any part of these conditions is not allowed or found to be ineffective by any court, the other terms shall continue to apply.

On all rights, obligations, offers, orders and agreements to which these terms & conditions apply, as well as these terms & conditions, only Dutch law applies. All disputes between parties will only be submitted to the competent court in Limburg in the Netherlands.